Terms of Service服务条款

Last Updated: 2 March 2026

1. INTRODUCTION AND ACCEPTANCE

1.1 Contractual Agreement: This Terms of Service ("Agreement") constitutes a legally binding contract between GRAILVERSE PTE. LTD. ("GRAILVERSE", "we", "our", or "us") and you ("User" or "you").

1.2 Scope of Services: This Agreement governs your access to and use of:

• (a) GRAILVERSE mobile and web applications ("Applications");
• (b) Game publisher networks and platforms ("Networks");
• (c) Web forums or messaging boards ("Forums");
• (d) All content, Virtual Goods, and online services (collectively, the "Services").

1.3 Consent: By registering an account, downloading, or using the Services, you confirm that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, you must not use our Services.

2. ELIGIBILITY AND AGE ASSURANCE

2.1 Minimum Age: You must be at least 13 years of age.

2.2 Age Assurance: In compliance with the IMDA Code of Practice for Online Safety (2025/2026), GRAILVERSE employs a risk-based approach to age verification. While we reserve the right to use technical age-assurance measures (including age estimation or third-party verification) for restricted content (M18) or high-value transactions, general access to our Services may rely on self-declared age metrics to ensure a seamless user experience.

2.3 Guardian Responsibility: If you are under 18 (a "Minor"), you represent that your parent or legal guardian has reviewed and agreed to this Agreement on your behalf. Parents/guardians shall be jointly and severally liable for all activities conducted by Minors under their supervision, including all financial transactions and compliance with the Code of Conduct.

2.4 M18 Restricted Content: Pursuant to the IMDA Video Game Classification Guidelines, access to content rated Mature 18 (M18) is strictly restricted to persons aged 18 and above. Providing false age information to bypass gatekeeping is a material breach of this Agreement.

3. USER ACCOUNTS

3.1 Account Security: You are responsible for maintaining the confidentiality of your login credentials. GRAILVERSE is not liable for any loss resulting from unauthorised access due to your failure to secure your account.

3.2 Non-Transferability: Accounts are personal to the User. You shall not sell, lease, or transfer your account. Any such "Real Money Trading" (RMT) or account siphoning will result in the immediate and permanent termination of the account.

4. VIRTUAL GOODS AND ANTI-GAMBLING COMPLIANCE

4.1 Limited Licence: All virtual currency, skins, and items ("Virtual Goods") are licensed to you for personal, non-commercial use within the Services. You have no ownership interest or "real world" monetary value in Virtual Goods.

4.2 Gambling Control Act 2022 Compliance:

• (a) Loot Boxes/Randomised Rewards: Randomised virtual rewards are provided for entertainment purposes only.
• (b) Prohibition on Cash-Out: Virtual Goods cannot be exchanged for real money, credit, or physical goods. GRAILVERSE strictly prohibits the use of Services for any form of gambling or the "cashing out" of virtual assets through third-party platforms.
• (c) Spend Management: To align with Gambling Regulatory Authority (GRA) standards, we reserve the right to implement discretionary spend-management tools or limits on randomised purchases.

4.3 Refund Policy (CPFTA/Lemon Law): All purchases are final and non-refundable. However, pursuant to the Consumer Protection (Fair Trading) Act, if Virtual Goods are found to be significantly defective or non-functional due to technical errors on the part of GRAILVERSE, you may be entitled to a remedy. Please contact support within 6 months of such discovery. This does not apply to subjective dissatisfaction with randomised outcomes.

5. USER CODE OF CONDUCT

5.1 Social Harmony: In alignment with Singapore’s commitment to social cohesion, you shall not upload or transmit any content that denigrates any racial or religious group or promotes hostility between different communities. This is a zero-tolerance policy.

5.2 Integrity: You shall not use cheats, exploits, automation software (bots), hacks, or any unauthorised third-party software designed to modify the Service experience.

5.3 Monitoring: GRAILVERSE reserves the right to moderate or remove content and terminate accounts that violate the Maintenance of Religious Harmony Act or IMDA Content Guidelines.

6. INTELLECTUAL PROPERTY (IP)

6.1 GRAILVERSE IP: All software, graphics, music, and trademarks associated with the Services are the sole property of GRAILVERSE or its licensors.

6.2 User-Generated Content (UGC): By creating UGC within our Services, you grant GRAILVERSE an irrevocable, perpetual, worldwide, royalty-free licence to use, reproduce, modify, and distribute such content.

7. PRIVACY AND DATA PROTECTION

7.1 PDPA Compliance: Your privacy is governed by the GRAILVERSE Privacy Policy. We collect and process personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

7.2 Data Intermediaries: Where we use third-party service providers, we ensure they are bound by legally enforceable obligations to provide a standard of protection to personal data comparable to the PDPA.

8. LIMITATION OF LIABILITY AND INDEMNITY

8.1 "As-Is" Basis: Services are provided without warranties of any kind. We do not guarantee that Services will be uninterrupted or error-free.

8.2 Liability Cap: To the maximum extent permitted by Singapore law, GRAILVERSE's total liability for any claim shall not exceed the amount you paid us in the six (6) months prior to the claim.

8.3 Indemnity: You agree to indemnify GRAILVERSE against any claims or losses arising from your breach of this Agreement or violation of any third-party rights.

9. TERMINATION

9.1 By GRAILVERSE: We reserve the right to suspend or terminate your account at our sole discretion for any breach of these terms, fraudulent activity, or if required by regulatory authorities.

9.2 Effect of Termination: Upon termination, your licence to use Virtual Goods and the Services is immediately revoked without compensation.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1 Governing Law: This Agreement is governed by and construed in accordance with the laws of the Republic of Singapore.

10.2 Informal Resolution: In the event of a dispute, you agree to first attempt to resolve the matter informally for at least thirty (30) days by contacting support@grailverse.com.

10.3 Arbitration: Any unresolved dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

11. CONTACT US

For any enquiries regarding these Terms, or to reach our Data Protection Officer, please contact: